1. If your phone number is 48116434 in Dhaka, then your area code (NWD code) is 02. Consequently, LoginID and Password both will be 0248116434
2. If your phone number is 2850000 in Chittagong, then your area code (NWD code) is 031. Consequently, LoginID and Password both will be 0312850000
If you have forgotten your password which you changed yourself, then, to reset the password to the default one,
please enter the following information for any bill month.....
For any other problem please contact:
System Analyst, Computer Centre, BTCL, Sher-e Bangla Nagar, Dhaka: 0248116434 or Programmer: 0241020038 or GM Revenue Assurance-1/2, Dhaka: 0248117849, 0248120274 or Signatory Revenue Officer (DGM Finance and Revenue) as in Your Monthly Bill or Call BTCL Customer Care Call Center at 16402